FAQ

General Questions

• What is the best way to check on the condition of my order?
  In your client area, you can check the order details. There you’ll find all of the project’s updates. If you request help, please use the live chat option.
• Is there any support for agencies from Prime IT?
  Yes, we can help your agency with everything from program management to particular services.
• Is there a virtual support service provided by Prime IT?
  Yes, we provide qualified help. Our skilled team can provide you with world-class support.
• Is it possible to get a discount if I buy compilers for numerous services?
  Yes, we appreciate our loyal customers and occasionally offer discounts for multiple purchases.
• Is there a project management service provided by Prime IT?
  We do, in fact, provide project management services. If you require more assistance with your corporate customers or yourself, we can assist you in completing the project.
• Is there an affiliate program for Prime IT?
  To assist our referrers, we do offer an affiliate program. On all of our services, our affiliate commission is a flat 10%
• What level of access to my website do you require?
  You will be required to grant us administrative access to the website. We guarantee that all of your personal information and data will be kept completely confidential.

• After placing an order, how long does it take you to confirm a project?
  Verifying, evaluating, and confirming the project can take up to 24 hours.
• As a freelancer, are I allowed to refer my clients to you?
  We’re ready to take over if you’re alright with recommending a client to us for a service we offer. In that scenario, we’ll treat you as a referrer/affiliate and deliver direct clients to you.
• Is there a specific client area available at Prime IT?
  Yes, each customer has their own personal client area, which you receive immediately after beginning a project with Prime IT.
• Is it possible for me to use your services as a third party for my clients?
  Yes, you can hand over your freelance work to us and deliver it yourself. We’ll treat that as a separate service you’re receiving from us.
• Is there any dedicated support team at Prime IT?
  Yes, we have a specialized team that manages ongoing projects and assists current and previous clients, as well as potential prospects.
• Can we talk about the specifics of your different services before I register?
  Yes, you can contact us before placing an order if you have any queries or issues about our service, and we will try our best to respond.
• Does your monthly pricing include website maintenance?
  Yes, as part of their monthly execution, our team will conduct site maintenance, which includes technical SEO inspections and much more.